Effective Date: June 5, 2026
Visibility Automation ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website, communications, and business services.
Our company is based in Texas and provides digital marketing, customer communication management, virtual receptionist services, appointment reminders, text messaging, phone answering, lead response, and related business support services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Information You Provide:
We may collect information that you voluntarily provide, including:
Name
Business name
Email address
Telephone number
Mailing address
Billing information
Information submitted through forms, chats, emails, text messages, or phone calls
Information provided during service inquiries or account setup
Information Collected Through Communications
As part of our communication services, we may collect and process:
Caller names and phone numbers
Message content
Appointment details
Communication preferences
Call recordings where legally permitted
Text message records
Voicemail messages
Customer service interactions
Information Automatically Collected
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage data
Pages viewed
Referring websites
Cookies and similar tracking technologies
How We Use Information
We may use collected information to:
Provide, operate, maintain, and improve our and our customers websites and requested services
Send and receive business-related text messages
Respond to inquiries
Answer and place phone calls on behalf of clients
Schedule and confirm appointments
Deliver customer support
Improve our services and website
Conduct marketing and advertising activities
Process transactions
Conduct outbound and handle inbound phone calls for sales, support, marketing, and service updates
Maintain security and prevent fraud
Comply with legal and regulatory obligations
SMS/MMS marketing and transactional Text Messaging Communications
As an A2P (Application-to-Person) messaging service provider, we comply with applicable telecommunications industry requirements and carrier regulations.
Train and optimize our Artificial Intelligence (AI) conversational models to deliver accurate customer service responses.
Comply with legal and regulatory obligations (e.g., A2P 10DLC, TCPA).
By providing a phone number to us or our clients, individuals may consent to receive business-related communications, including:
Appointment reminders
Service notifications
Follow-up communications
Customer support messages
Business updates
Message frequency may vary.
Message and data rates may apply according to the recipient's mobile carrier plan.
Recipients may opt out of future SMS communications at any time by replying STOP to any message or by contacting the sender directly. Reply HELP for assistance where applicable.
Consent to receive text messages is not a condition of purchasing goods or services.
Call Recording and Monitoring
Calls may be monitored or recorded for quality assurance, training, documentation, compliance, and service improvement purposes where permitted by applicable law.
By communicating with us or through our services, you acknowledge that calls may be recorded as permitted by law.
Sharing of Information
We do not sell personal information.
We may share information with:
Telecommunications providers
SMS and voice service providers
Website hosting providers
Payment processors
Marketing and analytics providers
Software platforms used to provide services
Professional advisors
Government agencies or law enforcement when required by law
Information is shared only as reasonably necessary to operate our business and provide services.
Data Retention
We retain personal information only for as long as necessary to:
Provide services
Maintain business records
Meet legal obligations
Resolve disputes
Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze traffic and usage patterns
Measure marketing effectiveness
Enhance user experience
Users may manage cookie preferences through their browser settings.
Your Rights
Depending on applicable law, individuals may have the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of personal information where applicable
Opt out of certain marketing communications
Withdraw consent where legally permitted
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party sites.
Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13.
Compliance with Texas and Federal Law
We strive to comply with applicable privacy, telecommunications, consumer protection, and electronic communications laws, including those applicable within Texas and the United States.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised Effective Date.
SMS & Mobile Messaging Terms (A2P 10DLC Compliance)
We value your privacy regarding text messaging. Our SMS program operates under strict adherence to carrier requirements:
Consent & Opt-In
By providing your phone number and checking an opt-in box on our web forms, you explicitly consent to receive recurring automated marketing and transactional text messages (SMS and MMS) from Visibility Automation. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.
Opt-Out (Unsubscribe)
You can opt out of receiving SMS communications at any time. Simply reply STOP, CANCEL, or UNSUBSCRIBE to any text message you receive from us. You will receive one final message confirming your opt-out.
Non-Sharing Statement (Crucial for Carriers)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Phone Calls & AI Interactivity Disclosures
Call Monitoring & Recording: Calls made to or received from [Insert Your Agency Name] may be monitored, transcribed, or recorded for quality assurance, training, and documentation purposes.
Automated & AI Voice Agents: You acknowledge that you may interact with an automated artificial intelligence system (AI Voice Agent) during inbound or outbound phone calls.
AI Chat Widgets: Online chat tools on our website are powered by AI algorithms. Prompts and messages submitted into chat widgets are processed to generate real-time responses and record service requests.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only under the following circumstances:
Service Providers: We share data with third-party vendors who assist us in operating our platform, delivering text messages, routing phone calls, hosting data, and providing AI infrastructure (e.g., communications platforms and cloud hosts). These providers are legally bound to protect your data.
Legal Requirements: We may disclose your information if required to do so by law, subpoena, or to protect the rights, property, and safety of our agency or others.
Data Security & Retention
We implement administrative, technical, and physical security measures to help protect your personal information. However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
How We Collect Your Information
We collect personal information through several methods:
Direct Interactions: Web forms, survey responses, appointment bookings, and account registration.
Automated Technologies: Website analytics and live chat widgets.
AI Chat & AI Voice Tools: Information you provide when interacting with our AI-driven web chat widgets or automated voice agents during telephone calls.
Contact Us
To remove your information, contact us at:
Company Name: Visibility Automation
Email: [email protected]
Address: 5900 Balcones Drive, Ste 29524, Austin, Texas, 78731